NETWORK ADVISORY

ANOTHER BATCH SYSTEM MIGRATION ADVISORY :

Dear Valued Subscribers,

Please be informed that GALAXY FIBER will conduct another batch of System Migration on September 14–15, 2026 (Monday & Tuesday).

PLEASE TAKE NOTE:

Affected subscribers may experience a temporary loss of internet connection during the scheduled migration.

IMPORTANT REMINDER

After the migration, your modem will automatically revert to its default Wi-Fi settings.

QUICK TROUBLESHOOTING

Make sure the modem is powered ON.

Check that the Wi-Fi light is ON.

Select the correct Wi-Fi Name (SSID).

Enter the WLAN KEY printed on the modem sticker.

If needed, select “Forget Network” and reconnect using the WLAN KEY.

If you are still unable to connect, please perform a hard reset on your modem. Locate the small RESET hole, usually found on the side of the modem. Using a pin or similar pointed object, press and hold the reset button for 10 seconds.

STILL UNABLE TO CONNECT?

Please message us for further assistance.

We sincerely appreciate your patience and understanding as we continue to improve our services.

Thank you for choosing GALAXY FIBER!

GALAXY FIBER — Keeping You Connected.